DELIVERY & RETURNS
For the physical deck. For order help, hi@lineconic.com.
Last updated 23 October 2026
Delivery
We ship to the UK, Europe and North America. Shipping is calculated at checkout. Dispatch in 2–3 working days. For an order update, write to hi@lineconic.com with your order reference. This page covers the physical card deck; app purchases are handled by Apple.
Change of mind
Tell us within 14 days after receiving your deck that you want to cancel. You then have another 14 days to send it back. Email hi@lineconic.com with your order reference and we will provide the return address. You do not need to give a reason.
Condition and return postage
You may open the box and inspect the cards as you would in a shop. Please return the complete deck, with its packaging where possible, packed securely. You pay return postage for a change-of-mind return. Keep proof of postage. We may reduce a refund if handling beyond what is needed to inspect the deck has reduced its value.
Refunds
We refund the deck price and the standard delivery charge for a cancelled order. If you chose a premium delivery option, we refund up to the cost of standard delivery. We issue the refund to your original payment method within 14 days of receiving the return or evidence that you have sent it, whichever is earlier. We do not charge a restocking fee.
Faulty or incorrect orders
If your deck is faulty, damaged on arrival or incorrect, email hi@lineconic.com with your order reference and a description of the problem. Photos help where practical. LINECONIC covers reasonable return postage for faulty or incorrect orders. We will arrange the appropriate refund, replacement or other remedy. This does not limit your statutory rights.
Order changes and cancellations
To change an address or cancel before dispatch, email hi@lineconic.com as soon as possible. We will check whether the order can still be changed. If it has already been dispatched, the returns process above applies.
Your rights
These terms do not limit any statutory rights that apply where you live. The physical deck is separate from Apple app purchases and their terms of use. For help with the deck, contact hi@lineconic.com.